Refund policy

Our 15-day return policy states that you have 15 days after receiving an item to request a return.

To be eligible for a return, the item must be in the same condition as you received it, unworn or used, with all tags attached, and in its original packaging. You will also need your receipt or proof of purchase.

To initiate a return, please contact us at info @ devertere.com.

Returns must be shipped to the following address: Devertere c/o Tetra snc - Via Sandro Pertini 8 - 10073 Ciriè (TO), Italy.

If your return is accepted, we will send you a return shipping label and instructions on how and where to ship your package. Items sent without a prior return request will not be accepted.

For any questions about returns, please contact us anytime at info @ devertere.com.

 

Damages and Problems
Inspect your order upon receipt and contact us immediately if you find any defects or damage, or if you received the wrong item. This way, we can assess the issue and work to resolve it.

 

Exchanges
The fastest way to ensure you receive what you want is to return the item you received and, once the return has been accepted, purchase the new item separately.

 

14-Day Cooling-Off Period for the European Union
Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason and without having to provide a reason. As above, the item must be in the same condition in which you received it, unworn or used, with all tags attached, and in the original packaging. You will also need your receipt or proof of purchase.

Refunds
As soon as we receive and inspect your return, we will notify you whether or not your refund has been approved. If approved, you'll automatically receive a refund within 10 business days via your original payment method. It may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at info @ deventere.com.